1. About Sac Service Connect

Sac Service Connect (“SSC,” “we,” “us,” or “our”) is a Sacramento-area customer referral and service-connection platform. We help connect homeowners seeking home services with independent local service businesses.

SSC is not a contractor, service provider, employer, or agent of any service provider and does not perform or supervise home services.
 

2. Our Role

SSC's role is limited to helping homeowners and independent service providers connect.

When a homeowner submits a service request, SSC may review the request and offer the opportunity to an appropriate service provider. SSC generally offers each opportunity to one service provider at a time.

If the provider accepts the opportunity, SSC may provide the provider with the homeowner's identifying information so the provider and homeowner can communicate directly.

If a provider declines, is unavailable, does not respond, or cannot reasonably pursue the opportunity, SSC may offer the opportunity to another service provider.
 

3. Service Provider Responsibility

Service providers are independent businesses and are solely responsible for:

• Their licenses, permits, registrations, and insurance;

• Their employees and subcontractors;

• Pricing and estimates;

• Scheduling and availability;

• Quality and performance of services;

• Materials and equipment;

• Warranties and guarantees;

• Payments and refunds; and

• Any claims, injuries, property damage, or disputes arising from their services.

Homeowners should independently evaluate a service provider before hiring them, including reviewing applicable licenses, insurance, qualifications, references, pricing, and service terms.
 

4. Homeowner-Service Provider Relationship

Once SSC connects a homeowner with a service provider, the homeowner and service provider are responsible for communicating directly regarding the requested service.

Any agreement for services is between the homeowner and the service provider. SSC is not a party to that agreement and does not control the provider's work.
 

5. No Guarantee of Results

SSC does not guarantee that:

• A homeowner will hire a service provider;

• A service provider will accept a request;

• A service provider will provide a quote;

• A service will be completed;

• A particular price will be offered; or

• A particular result will be achieved.

SSC also does not guarantee any particular number of homeowner requests, referrals, customers, jobs, revenue, or business results for service providers.
 

6. Limitation of Liability

To the maximum extent permitted by applicable law, SSC is not responsible for the acts, omissions, representations, workmanship, pricing, scheduling, materials, injuries, property damage, losses, or other conduct of homeowners or service providers.

SSC is also not responsible for disputes arising from services performed by a service provider.

Nothing in these Terms is intended to exclude liability that cannot legally be excluded or limited.
 

7. Changes to These Terms

SSC may update these Terms from time to time. Updated Terms will be posted on this website with an updated effective date.
 

8. Contact

Questions regarding these Terms & Conditions may be directed to:

Sac Service Connect
Email: tan.tran@sacserviceconnect.com
Phone: (916) 479-4354